Privacy Policy for Luxsira Inc.
Effective Date: 2024-11-15
Luxsira Inc. (“we,” “our,” or “us”) is committed to protecting your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website (https://www.luxsira.com) or purchase our products.
By using our website or services, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
A. Personal Information You Provide:
- When Placing Orders: Name, shipping address, billing address, phone number, and email address.
- Payment Information: Credit card or payment method details (processed securely by third-party providers like PayPal or Stripe).
- Customer Inquiries: Information provided when contacting us via email or our contact form.
B. Information Collected Automatically:
- Device Information: IP address, browser type, operating system, and time spent on the site.
- Website Usage Data: Pages viewed, items added to your cart, and purchasing behavior.
- Cookies and Tracking Technologies: Cookies to improve functionality, remember preferences, and analyze traffic.
C. Information from Third Parties:
- Payment processors provide transaction data for completed orders.
- Shipping carriers share delivery information to ensure your orders reach you promptly.
2. Purpose of Collecting Information
We collect your personal information for the following reasons:
- Order Fulfillment: Process and deliver your purchases.
- Customer Service: Respond to inquiries and manage returns or refunds.
- Personalized Marketing: Send updates, promotions, and product recommendations (with your consent).
- Website Optimization: Understand user behavior to improve functionality and experience.
- Legal Compliance: Meet regulatory requirements, such as fraud prevention.
3. Legal Basis for Processing Information
We process your data based on:
- Your Consent: For marketing communications and optional cookies.
- Contractual Obligations: To fulfill your orders and deliver products.
- Legal Compliance: To comply with applicable Canadian laws and regulations.
4. Sharing Your Information
We never sell your information. Your data may be shared with trusted third parties as necessary:
A. Service Providers:
- Payment Processors: To securely process transactions (e.g., PayPal, Stripe).
- Shipping Providers: To deliver your orders (e.g., Canada Post, FedEx).
- Analytics Providers: To monitor website performance (e.g., Google Analytics).
B. Legal Requirements:
We may share your data to comply with legal obligations, court orders, or law enforcement requests.
C. Business Transfers:
In the event of a merger, acquisition, or sale of Luxsira Jewelry, personal data may be transferred to the new entity.
5. Data Retention
We retain personal information only as long as necessary to:
- Provide our services.
- Comply with legal obligations (e.g., tax records for up to 7 years).
- Resolve disputes and enforce agreements.
After this period, your data will be securely deleted or anonymized.
6. Data Security
We use industry-standard security measures to protect your data, including:
- Encryption of sensitive information during transmission.
- Secure servers to store personal information.
- Regular security assessments to prevent unauthorized access.
While we strive to protect your information, no method of transmission over the internet is 100% secure.
7. Your Privacy Rights
Under PIPEDA, you have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Inaccuracies: Update or rectify incorrect details.
- Withdraw Consent: Opt-out of receiving marketing emails or delete cookies.
- Request Data Deletion: Ask us to delete your data, subject to legal obligations.
To exercise these rights, email us at info@luxsira.com.
8. Cookies and Tracking Technologies
We use cookies to improve functionality and enhance your browsing experience.
Types of Cookies We Use:
- Necessary Cookies: For essential website functions like checkout.
- Performance Cookies: To analyze website traffic and improve user experience.
- Marketing Cookies: To provide targeted promotions.
You can manage cookies through your browser settings. Disabling cookies may impact your shopping experience.
9. Handling Data Breaches
In the event of a data breach:
- We will notify affected users promptly via email.
- We will report the breach to the Office of the Privacy Commissioner of Canada (OPC) if required.
- Steps will be taken to mitigate the breach and prevent future occurrences.
10. International Data Transfers
If we transfer data outside Canada (e.g., through third-party providers), we ensure compliance with applicable privacy safeguards, including:
- Standard Contractual Clauses (SCCs).
- Encryption of sensitive data.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has shared data with us, please contact us immediately.
12. Third-Party Links
Our website may link to external websites. We are not responsible for the privacy practices of these third parties. Review their policies before sharing your information.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page, with the “Effective Date” revised accordingly.
14. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
- Email: info@luxsira.com
- Location: Luxsira Inc., Toronto, Ontario, Canada
